Administrative Marketing Assistant

Are you looking to be a part of a beauty business that offers both products and hands-on training?! Here’s what your typical day may look like: Pack e-commerce orders, respond to emails regarding questions about our training and products, provide unparalleled admin support to the CEO, enthusiastically implement marketing efforts on social media and the website, assist with the preparation and administration of in-person and online training. to create printed marketing materials and packaging design · Photography skills are required Training: (30 days)- · Learning a wide variety of our beauty products and training exclusively · Get familiar with internal systems and processes · Learn basic functions of E-commerce using WordPress · Proof and edit all marketing and website copy · Get to know your team members and make connections with our industry associates · Following up with existing customer issues and take the lead on lower priority issues to get comfortable with the resolution process · Create and implement a “brand ambassador” program and build relationships with the previous graduates · Learn to function our website and daily maintenance · Fulfilling online orders using shipping software for international and domestics shipments Training: (90 days)- · Continue to become familiar with higher priority and more complex scenarios such as building on an online training platform · Follow up via outbound phone calls, emails, and internal tools within our service guidelines to maximize customer satisfaction · Comfortable explaining lash extensions like a true lash professional to other lash technicians · Be familiar with basic troubleshooting and product requirements in WordPress · Develop a basic rapport with our eyelash service clients, online customers, and international and domestic students and graduates · Organize and coordinate trainings in-and-out of State and the Country · Create a process for new student enrollment and maintain and organize our graduate list Training: (6 months)- · Meet and or exceed expectations for your role as an administrator, a training coordinator, and social media guru · Be completely comfortable in all aspects of your duties and work independently and lead a small team. · Create and maintain current content on the website. · Excellent written and verbal communication skills · Minimum 2 years of customer service or administrative experience · Ability to lift 35 lbs · Excellent computer skills, including MS Office (WordPress is a plus) · A flexible schedule with an ability to work some weekends and travel · Organizational skills and keep a clean & organized work environment · Ability to grasp concepts quickly and explain them to others · Professional demeanor with a commitment to providing stellar customer service and efficient and productive teamwork experience · Must commit to supporting customers’ success with illumino’s products and services · Possess a passion for learning and instituting illumino’s innovative products and education · Ability to prioritize tasks and work at an efficient pace, including multi- tasking · Strong work ethic and extraordinary attention to detail · Ability to work independently and effectively as part of a team · Have a current passport and be able to travel domestic and international in the latter part of 2021 To qualify for an interview, please respond to the following questions: 1\\.