ASSISTANT FRONT OF HOUSE MANAGER - THÉÂTRE XIV

ABOUT THÉÂTRE XIV Théâtre XIV, the home of Company XIV, is a 175-seat boutique venue in Bushwick, Brooklyn, where service is an extension of performance in a highly choreographed patron experience. Founded by Artistic Director Austin McCormick in 2006, the company produces 360-degree immersive productions at Théâtre XIV. RESPONSIBILITIES -Execute Founder / Director’s vision for audience experience -Promote values of generosity, service and fantasy -Proactively identify solutions before they are “problems” -Execute and enforce Department of Health compliance -Document and report POS glitches, research and troubleshoot solutions -Become an expert in each Maitre D’ role -Provide support and step in to support FOH staff wherever needed -Train and nurture incoming FOH staff -Work 2-4 Maitre D’ shifts per week, with responsibilities including: \\--Provide exceptional customer service \\--Liaise with Stage Management \\--Print tickets, will call lists & sales reports \\--Arrange audience seating & tables \\--Assemble & set pre-ordered food, beverages & gifts \\--Greet patrons \\--Process walk-up ticket sales \\--Process seat upgrades \\--Proactively deescalate intoxicated guests, resolve seating conflicts & troubleshoot other patron issues \\--Enforce house rules including noise & photography regulations \\--Manage late seating \\--Bartend as needed \\--Open & pour champagne for guests \\--Deliver VIP food items \\--Open & close curtains as needed \\--Buss clean & polish glasses \\--Restock inventory -Perform additional end-of-night responsibilities including: \\--Review FOH checklists with staff at the end of each shift \\--Log employee hours and enter tip pool figures \\--Draft incident reports \\--Remit nightly FOH report \\--Close venue -Help maintain cleanliness of the facility (with support from Maitre D’s and porters) -Attend bi-weekly management meetings -Attend performance rehearsals as needed -Attend Box Office and other trainings as needed QUALIFICATIONS Consistent and enjoys checking things off the list Meticulous, observant, present Leads by example Positive, energetic, enthusiastic Candidate must have a genuine love for providing exceptional customer service Bar and/or restaurant management experience preferred Serving and/or bartending experience preferred Stage management experience a plus New York State Health Protection Card required Must be able to lift and carry 40-lb boxes repeatedly Experience with G Suite (Google Drive, Sheets, Calendar, etc.) preferred Experience with Square a plus SCHEDULE Assistant Managers are expected to work 2-4 shifts per week. APPLY To apply, please send a brief cover letter and PDF resume to with “FOH ASSISTANT MANAGER” as the subject.