Picture Day is looking for you! Your Responsibilities You’ll be working in a shared office, responding to incoming calls and emails. • Customer Focus Ability to empathize and respond to all different types of personalities, closely listening and responding respectfully to customer's concerns using the telephone and our email ticketing system • Effective Communication Write clear, kind, concise emails using correct grammar and spelling and have a patient and pleasant phone manner • Accuracy Take orders, book appointments and provide information with a high degree of accuracy and with attention to detail • Teamwork Work effectively with other departments to meet our deadlines, to get answers to customer questions, dispensing correct messaging and solutions • Self-Managing Prioritize issues and manage time effectively to meet customer and internal needs as they arise Your Qualifications • Ability to read, write and speak Spanish and English skillfully • Proof of COVID-19 vaccination • High School Graduate. Some college is preferred and/or 1+ years Customer Service experience • Commitment to working with diverse groups in terms of gender expression, race, sexual orientation, religion, ability, age, class and immigrant status • Comfortable in (or can get up to speed quickly in) a Mac- based environment • No animal allergies and a positive attitude Perks for You • 5 days per week—Your weekends are yours • Casual workplace—Friendly atmosphere with good work ethic • Cute factor—Two office dogs and one cat on premises • Easy to get to—Close to bus and train transportation • Close to daycare, coffee spots, restaurants and convenience stores Please submit your resume with a cover letter telling us about why you are the person for the job and tell us the best customer service you’ve experienced lately. No phone calls please.
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