The Guest Experience Director (GXD) is an important leadership position within the Breitenbush Hot Springs Retreat & Conference Center (BHS), and is responsible for all stages of the Guest Journey. The GXD is responsible for the seamless guest experience, from their discovery of Breitenbush in media and other modalities, through the guest’s direct experience as a visitor, to the ongoing relationship between Breitenbush and former guests. Key values this position would ideally center on and cultivate within the Guest Experience Department: Excellence in oversight and management Accountability Empowerment Collaboration Expertise Fostering leadership Developing and holding vision Encouraging work-life balance The GXD is responsible for effective oversight, management, delegation, and execution in the following areas: Administration in Support of Guest Services The GXD is: Responsible for the budget that supports all guest services and marketing, including: labor, supplies, vendors & services, equipment needs, etc. Responsible to oversee the management of the Office, Kitchen, Housekeeping and Healing Arts (Massage) staff in support of the Guest Journey Drive the development of BLISS (Breitenbush’s registration system) Responsible to propose rate changes to the BOD (in conjunction with the Finance Director) on an annual basis Guest Services The GXD is responsible for guest services: Ensure that Breitenbush maintains a welcoming environment for our guests that promotes holistic healing and personal growth Ensure the guest environment and all guest services meet Breitenbush standards for quality of service and aesthetics Implement procedures that comply with legal requirements (ADA, service animals, protected classes, etc. Required Qualifications 5+ years of experience in organizational management and leadership 3+ years of experience in the hospitality industry Excellent written and spoken communication skills Strong business finance background Conflict de-escalation skills Strong computer skills, ideally comfort with using G-Suite, social media sites (including Facebook, Twitter), CRM databases, and website content management Ability to work seated at a computer for up to 8 hours/day Ability to multitask and prioritize effectively Proven ability to build and lead an effective team Interest in holistic health and education Desired Qualifications Higher education degree in business administration, hospitality management, or other relevant subject area Experience with worker-owned cooperatives 5+ years management experience in hospitality Compensation and Benefits $36,000-$58,000, depending on experience, annual salary, overtime exempt Full employer-sponsored HSA or HRA medical, dental, and vision insurance plan Employer HSA contribution Employer-provided housing at hot springs retreat Free utilities (including long distance phone and high speed internet) Generous vacation package (Paid, Wellness, Birthday) Community living in the Cascade Mountains Use of hot springs, sauna Commute to work across a footbridge that spans the Breitenbush River Co-op membership and ownership possibilities including dividends (profit sharing) Please apply at breitenbush.com/employment.Create an account to see the full posting, access our search engine, and more.