Client Experience & Media Coordinator

Client Experience & Media Coordinator

Riptide Media | Pensacola, FL | Full-Time

About Riptide Media

Riptide Media is Pensacola's go-to real estate media company, delivering high-end photography, videography, drone/aerial, 3D tours, floorplans, and social content for agents, teams, and brokerages across the Gulf Coast. We're an award-winning company that's been featured in Forbes and The Wall Street Journal, known for clean, modern visuals, next-day turnaround, and top-tier customer service — and we're growing fast.

The Role

We're hiring a Client Experience & Media Coordinator to be the friendly voice and steady hands behind our day-to-day operations. You'll answer the phones, keep client orders on track, make light photo edits, and help run our social media. If you're interested in real estate, photography, or video and want a foot in the door of the media industry, this is the role.

No two days look the same — one minute you're booking a shoot and upselling a drone add-on, the next you're straightening horizon lines in Lightroom or scheduling an Instagram post.

What You'll Do

Client Communication & Bookings

Answer phones and respond to emails/texts with a friendly, professional tone
Book and schedule shoots, and spot opportunities to upsell add-on services (aerial, video, floorplans, 3D tours)
Keep client and property details accurate and up to date in our CRM
Send invoice reminders and check in with past clients to keep them coming back

Project Coordination

Monitor the daily shoot schedule and coordinate with photographers and editors
Fill gaps in the schedule by reaching out to flexible or waitlisted clients
Track order status from booking through delivery and make sure nothing falls through the cracks

Photo Editing & Delivery

Organize media sets to our delivery standards (feature shots, aerials, floorplans, etc.)
Make small adjustments in Lightroom (straightening, color correction with our presets)
Use Photoshop for basic touch-ups, like adding house icons or lot lines on land listings
Upload final galleries and notify clients when their media is ready

Social Media & Marketing

Prepare and watermark images/video for social sharing
Schedule and post content across our social channels
Engage with current and prospective clients online

What We're Looking For:

Genuine interest in real estate, photography, or video — industry experience is a plus, not a requirement
Some familiarity with Photoshop and Lightroom (or eagerness to learn)
A warm, confident phone and email presence — you like people and it shows
A natural instinct for sales — you notice when a client could use an upgrade and aren't afraid to suggest it
Strong organizational skills; comfortable juggling multiple moving pieces
Comfortable learning new software (we use Aryeo, OpenPhone, Slack, Canva, Dropbox, and Matterport)
Reliable, detail-oriented, and a team player

Why Riptide Media?

Hands-on training in real estate media production and post-processing
A clear path to grow within a fast-scaling company
Fun, fast-paced environment with a tight-knit team
Competitive hourly pay, with performance-based upsell incentives
Performance-based pay increases
2 weeks paid time off per year
Front-row seat to the real estate and media industry — great for anyone building a career here

Compensation: Competitive hourly rate, based on experience, plus upsell incentives.

Location: Pensacola, FL (in-office role)

Riptide Media is an equal opportunity employer.

Job Type: Full-time

Pay: $18.00 - $22.00 per hour

Benefits:

Paid time off

Work Location: In person