Nov. 11, 2022

Customer Care Account Manager

Confidential Grand Rapids, Michigan

Harmann Studios Inc., a premier family owned professional photography studio since 1960, located in De Pere, Wisconsin, is currently seeking qualified candidates for the position of “Customer Care Account Manager" for their School and Sports Photography Division. Position Summary The most important purpose of this role is to serve as a professional of the business and to provide leadership to the customer care Team while maintaining positive relationships through interaction with new and existing clients. * A high standard of professional behavior with exceptional listening/interpersonal skills * Outstanding leadership qualities with ability to train and coach for success * Ability to apply logic with excellent organizational and problem solving skills * Strong verbal and written communications * Ability to work both independently and within a Team atmosphere * Great desire to exceed customer expectations * Ability to balance/prioritize multiple customer inquiries * Proficient knowledge and use of Google Documents and various Microsoft applications * Bi-lingual (Spanish) a plus, but not required What tools, support, and benefits will I be provided? * Monday through Friday (40 hrs. “Are you truly passionate about customer service, having a high level of interest to create and maintain new and existing successful client relationships?

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