Their company is over 100 years old and have been developing precision optical instruments that enable a unique visual experience and keep setting new technological standards. This individual will be responsible for delivering the brand experience post- purchase to all their retail store customers, successfully balancing customer expectations with company procedure and policy. If you are looking to join a fantastic company with amazing people and benefits, then apply now. **Key Responsibilities** * Directly responsible for the management of all Customer Care matters including but not limited to, the handling of any Customer Care enquiries, providing customer support and advice, assisting with the repair process of photography and sport optic equipment from start to finish, creating deliveries and invoices, processing upgrades, replacements and loaners * Effective prioritization and management of customer workload, ensuring that regular contact is maintained, estimates are sent promptly and any enquiries or questions are handled swiftly and efficiently and escalated where appropriate. * Supporting the wider Customer Care team when needed (for example during busy periods or times of holiday) by covering telephone calls and the Customer Care inbox.
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