Customer Care & Sales Support Representative – Photo Industry

Part-Time (20 hours per week), hourly, non-exempt, non-benefitted position located in Santa Rosa, CA., Monday - Friday Hours: 8:30am – 12:30pm PST. • Assist with all aspects of direct sales, customer service & warranty needs • Take and process sales orders from inbound emails, live chat, and phone calls • Assist with warranty and product repair issues • Needs to have a solid knowledge of and passion for photography • Needs to have solid experience in sales and customer service and data entry Duties & Responsibilities: • Provide product and photography advice to current and prospective customers • Respond to consumer inquiries regarding product usage, warranty issues, order status & shipping status • Assist with all aspects of e-commerce sales for new and returning customers via e-mail, phone, and Live Chat • Process and record returns/exchanges/repairs/warranties • Work with occasional walk-in customers • Create return authorizations • Learn high level of company product knowledge • Responsible for researching and resolving complaints to ensure customer retention and satisfaction • Work within the two-person team to maximize the effectiveness of direct sales and customer service strategies. • Assist with shipping needs from the Santa Rosa office • Strong verbal, grammar, math, and writing skills • Exceptional phone and email communication skills • Knowledge of current DSLR and mirrorless cameras and lenses • Minimum two years of work experience in a retail sales photography environment or equivalent in the photo industry • Strong computer skills with Mac OS, Microsoft Word, Microsoft Excel, and Apple Mail • The ability to exercise independent judgment while conforming to company standards • Must be able to collaborate with other members of the customer service and sales teams • Ability to organize and prioritize work • Ability to type a minimum of 35 wpm • Basic mechanical skills with hand tools and simple power tools for product repairs • Experience traveling with photographic equipment is preferred • Must be able to lift 40 lbs.