Job Summary The Customer Happiness Coordinator is responsible for managing, executing & engaging with our customers to deliver extraordinary service and assistance for Lenbaby.com. Responsibilities Customer Support • Respond to customer support inquiries and monitor the incoming tickets in all our support channels including Facebook, Tidio Chat, Gorgias Ticketing, and Customer Happiness Email accounts. • Update resources for the team to use as needed. to make sure we use the tools to the best of our abilities. • Ability to stay hyper-organized while responding to a variety of inquiries • Tech-savvy and able to learn new software quickly • Ability to identify customer needs and successfully implement solutions • Excellent verbal & written communication skills.
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