Customer Service and Sales Agent

Become part of a dedicated team that provides Photography and Video Lighting products for creatives around the world! Westcott is looking for a motivated individual who can support our Customer Care and Sales team. Our ideal candidate will be dependable, be able to communicate effectively with other team members, and maintain high attention to detail. This position requires professionalism and adaptability.

Essential Duties and Responsibilities:

Professional communication via phone, email and online chat
Interface with customers to verify their specific lighting needs
Guide customers through the various levels of lighting product lines
Work with existing customers in building their Westcott investments
Guide in proper use of equipment
Engage with customers to resolve product interruptions
Process stock orders for retailers

Position Requirements

Must be willing to work in our Maumee, Ohio location
Experience with customer support
Operate Microsoft Office programs
Able to make judgment calls within the guidelines set
Motivated to learn new skills.
Strong and clear communication skills both written and verbal
Maintain professional and courteous character in stressful scenarios
Ability to multitask in a busy environment
Willingness to step outside of standard daily duties to assist other departments in a team environment

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

401(k)
Dental insurance
Health insurance
On-the-job training
Paid time off
Vision insurance

Shift:

Day shift

Application Question(s):

Are you comfortable with learning new technology (EX: photo lighting equipment)?

Experience:

Customer service: 2 years (Required)
Desktop administration: 1 year (Required)

Work Location: In person