Customer Service Associate - Event Photography - On the Job Training

Company Description See Your Pixs Photography is a local photography business specializing in event and on-location photography services. The company focuses on capturing memorable moments for clients at a variety of events, such as parties, celebrations, and community gatherings. Team members work closely with clients and guests to ensure a positive, friendly, and professional experience. See Your Pixs Photography values reliability, great customer service, and a commitment to learning on the job. The work environment is collaborative, with opportunities to build skills in both customer interaction and event photography support.
Role Description The Customer Service Associate – Event Photography – On the Job Training role is a part-time, on-site position based in York, PA. In this role, the associate will greet event guests, answer questions, and provide clear information about photography services and products. Daily tasks include assisting with scheduling photo sessions, handling basic inquiries in person and by phone, and supporting photo viewing or ordering processes. The associate will help maintain an organized event area, manage basic documentation or forms, and ensure a smooth guest experience from arrival to departure. On-the-job training will be provided to learn company procedures, event workflows, and best practices for working with guests and photographers during events.
Qualifications
Strong customer-facing skills, including Customer Service and Customer Experience, with a focus on creating positive interactions.Ability to handle inquiries and concerns effectively, demonstrating Customer Support and Customer Satisfaction skills.Professional communication abilities, including clear Phone Etiquette for answering calls and providing information.Reliable, punctual, and comfortable working in busy event environments with varying schedules (evenings, weekends as needed).Basic computer skills and ability to learn point-of-sale or ordering systems.Friendly, approachable demeanor and ability to work well with diverse clients and team members.Previous customer service or event experience is helpful but not required; willingness to learn through on-the-job training is essential.