Cordoba Music Group is a leading manufacturer and distributor of acoustic and electric guitars, ukuleles, basses and musical instrument accessories. Some of CMG’s brands include Cordoba Guitars®, Guild Guitars®, DeArmond® and HumiCase®, which are internationally distributed and played by a wide range of musicians. Cordoba is the largest supplier of nylon string guitars and ukuleles in U.S. retail chains, online retailers, and independent dealers across the USA. Guild is an iconic brand of acoustic and electric instruments with roots going back to the early 50’s. Responsibilities • Interact with customers/clients and build relationships with them while ensuring their needs are being met • Oversee a team of customer service Associate's and ensure they are providing an exceptional experience • Mastermind creative ways to deliver an exceptional experience • Develop and oversee the implementation of customer service protocols • Resolve complex problems or disputes in a professional manner • Coach and support team members to help them meet departmental goals • Keep records and documentation of customer interactions for training purposes • Work with Sales, Quality Control, and Marketing teams to develop training materials for end users.
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