Customer Service RepresentativeNew York, NYResponsibilities: Respond to incoming calls from existing residential and commercial clients with a goal of providing world-class customer service, diagnosing customer needs and concerns Handle difficult customer calls in a courteous and professional manner Correctly enter information into our Customer Relationship Management (CRM) system according to the customer's needs and/or concerns Communicate company policies and provide creative approaches to resolve customer issues such as billing errors or service opportunities Display exceptional decision-making and problem solving capabilities to take immediate action on all calls Achieve monthly sales/product education goals What You Need To Have High school diploma or GED Minimum of 1 year previous customer service and/or call center experience Ability to thrive in a fast-paced environment JBCStyle is the leading full-service search firm owning the niche industry of fashion recruitment. Our expertise is in corporate and retail roles worldwide.
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