Providing excellent customer service is one of the most crucial parts of helping our customers have a magical experience with their new analog treasures. \- Portraying a positive company image and engaging in professional and friendly communications with customers \- Processing orders via mail, telephone, email, or other employees \- Actively listening to customer needs and inquiries to determine appropriate service actions \- Managing the customer repair queue and facilitating the servicing of items in a timely manner \- Accepting and documenting incoming items or parcels \- Assisting colleagues and other employees with administrative duties \- Serving as the cashier and being primarily responsible for answering telephones, handling cashier transactions, stocking shelves, and performing other clerical duties \- Referring any customer questions regarding products or services to the appropriate person \- Establishing and maintaining customer profiles and preparing claim forms \- Maintaining inventory and informing the supervisor of stocking needs as needed \- Cleaning equipment and assisting with the maintenance of equipment and supplies \- Performing accurate company-required recordkeeping \- Efficiently and correctly corresponding with third-party providers to obtain payments \- Resolving customer problems, such as shipping or invoicing issues, etc. Being organized and a great multi-tasker is a must in this position. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position, and are intended to describe the general nature and level of work performed by employees assigned to this position. While performing the duties of this position, the employee is regularly required to talk or hear.
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