Customer Success Manager

Company Description Art Home Photo is a full-service real estate media and marketing company based in Fort Wayne, Indiana, helping agents, builders, developers, and businesses stand out through high-quality visual content and professional marketing support. The team produces real estate photography, cinematic video, drone media, floor plans, 3D tours, headshots, commercial media, and brand-focused content. Role Description This is a full-time, on-site Customer Success Manager role based in Fort Wayne, IN. The Customer Success Manager will serve as a primary point of contact for clients, guiding them through onboarding, scheduling, and ongoing use of Art Home Photo and Art Social services. Strong customer-facing skills, including Customer Service and Customer Satisfaction, with a focus on timely, clear, and professional communication.Proven experience in Customer Retention and Relationship Building, ideally in a service, media, or marketing environment.Solid Analytical Skills to interpret client feedback, track engagement, and identify trends that inform process or service improvements.Highly organized, with the ability to manage multiple client accounts, priorities, and deadlines in a fast-paced setting.Comfort working on-site in Fort Wayne, IN, and collaborating closely with creative, production, and operations teams.Prior experience in customer success, account management, or client services; experience in real estate, photography, or marketing is a plus.Proficiency with CRM or customer management tools and basic office software; willingness to learn new platforms and workflows.Associate’s or Bachelor’s degree in business, communications, marketing, or relevant experience equivalent is preferred.