Customer Success Specialist and Administrative Coordinator

Full-time | $16/hour + benefits | Madison, WI (Monroe Street) Client Experience Management (70%) • Provide solution-oriented support via phone and email • Greet and direct visitors with a warm, professional approach • Manage client communications with a relationship-building focus • Process orders, track shipments, and resolve delivery questions • Support photo events during peak seasons Required Qualifications: • Exceptional communication skills, both written and verbal • Strong organizational abilities with keen attention to detail • Proficiency with Microsoft Office and Google Workspace • Customer service orientation with a problem-solving mindset • Ability to manage multiple priorities in a dynamic environment Work Environment: • Modern office in vibrant Monroe Street district • Work alongside Baron, our friendly office poodle • Across from Trader Joe's with easy access to restaurants and shops • Collaborative, supportive team culture Benefits: • 401(k) • 401(k) matching • Flexible schedule • Health insurance • Paid time off • Parental leave • Professional development assistance • Referral program • Retirement plan