District Sales Manager - Studio Job at JCPenney Portraits in Chicago

DescriptionAt Lifetouch (part of the Shutterfly family of brands), we believe there is extraordinary power in the self-expression. This position serves an important role in driving performance and achieving district goals in the areas of sessions, sales, customer satisfaction, photography, and profitability (labor margin). DSM's areexpected to represent the district and Lifetouch in a professional and positive manner while demonstrating concern for the safety of our customers (infants, children and adults) by following established safety procedures and practices.What You'll Do Here:Ensures profitable growth of your assigned district by:•Driving business results to increase sessions and sales to meet or exceed district goals.•Increasing market share by implementing sales growth strategies including local studio marketing initiatives.•Promoting business by ensuring all studios deliver exceptional photography and service to increase customer retention and referrals.•Reviewing photography and available reporting to identify opportunities and develop studio specific action plans to improve performance.•Ensuring all studios within the district meet or exceed photography expectations in accordance with company standards to meet the customer's needs, the company's quality and variety expectations, and to maximize sales. •Responds to and resolves customer service issues in a timely and professional manner.•Coaches Studio Managers and Team Members to deliver same level of service.•Ensures timely execution of all administrative and compliance processes/requirements.•Manages and leads a team (2 or more full-time equivalents), including providing day-to-day work direction, sharing performance feedback, giving recognition and communicating effectively.•Monitors and evaluates individual and team performance.•Employs techniques to build teamwork in support of business needs to drive results.•Safe-guards all customer, employee and company proprietary and personal information ensuring customer and employee data is kept confidential at all times.•Manages studio closures & openings, as business needs dictate.•Conducts district and team meetings, as directed or scheduled.•Performs other projects or miscellaneous duties as requested or assigned.The Skills You'll Bring: •Undergraduate degree or equivalent related experience•4 - 7 years management in retail, photography, and/or service industry; a minimum 2 years multi-unit management, strongly preferred.•Driving sales with a proven track record of growth (e.g., account/sales acquisition).•Managing accounts or working with a host store partner, preferred.•Managing expenses in alignment with a budget.•Analyzing and reporting results.•Managing and leading direct and indirect reports.•Working in a cross-functional environment.Other (knowledge, skills, and abilities):•Proficient in Microsoft Office, specifically Outlook and Excel.•Ability to work autonomously.•Takes accountability for performance and results.•Demonstrated ability to influence others.•Strong project management and organizational skills.•Excellent communication skills (including written and presentation skills).•Detail oriented in the execution and follow-up of work.•Strong analytical and critical thinking skills.•Strong interpersonal and collaboration skills.•Ability to manage, prioritize as well as balance and execute against multiple projects/priorities simultaneously, working efficiently.•Ability to effectively manage and lead change. •Must live within district boundaries, preferably in a high volume market within the district.•Ability to travel up to 80% of the time.Supporting a diverse and inclusive workforce is important to Shutterfly not only because it directly reflects our value of Embracing our Differences, but also because it's the right thing to do for our business and for our people.