E-commerce, Photographer & Social Media Manager

Welcome to The Artisan's Bench, a place where art meets function and handcrafted is the standard. We are looking for a full-time or part-time Web Sales & Marketing Manager to join our effort and belief in supporting artisan creativity and the importance of shopping locally. We are a small and dedicated team, success in this role requires an individual with strong communication skills who thrives off collaboration. This position is an in office position.

The Web Sales and Marketing Manager will oversee all online sales activities, marketing, social media communications and manage the ecommerce platform. They will work alongside our team to ensure smooth daily operations by promoting the store and artists, executing sales and providing exceptional customer service. To be successful in this position a candidate must be outgoing, detail oriented, self-motivated and enjoys providing exemplary customer service both in person and online.

E-commerce management This individual is responsible for managing all aspects of ecommerce including site management, product photography and description creation, customer service/sales, overseeing shipping and online communications in order to optimize online sales and profitability.

Create listings for new products. This includes taking product photography, editing product photos and writing product descriptionsManaging all listings (physical inventory and product repricing)Use various software programs (Lightspeed, Excel, Shopify) to manage inventory and salesUpdate existing product listings as neededEnsure shipping costs are accurateManage advertising (e.g. Google ads)Work with owner to ensure the profitability of websitePull product and prepare for shipping and ensure items are sent according to deadlines

Marketing and online communications

Produce and distribute newsletters according to scheduleManage all social media and posting regularly according to scheduleAll website updates including photos on website, navigation menu, backend websiteManage buying club communicationsCreate and manage blog postsManage LinktreeLook for growth opportunities & increase the stores reachUpdate site communication (e.g. posting holiday hours, dates for new lines to launch, etc)Ensuring all listing info is up to date (hour changes with holiday seasons, store photos, etc)

Sales and customer service The following tasks are intended as a general description and are not intended in any way to limit other duties which may be assigned.

Assist customers with online sales including directing customers to products, providing information as needed, troubleshooting any issues with online salesRespond to all customer inquiries regarding online sales, or other communications in a timely manner. Communication platforms may include email, facebook, Instagram, TikTok and simple texting. This will require attention and responses outside of the hours the store is open, including on evenings and weekends.Provide exemplary customer service in store, including but not limited to:Welcome customers, both in person and on the phone. We carry high end items and are known for providing exceptional customer serviceAnswer questions and offer suggestions. Customers come to us for ideas, inspiration, and assistance making selectionsComplete sales using a computer point-of-sale systemSupporting events and holiday season demandsCollaborate with Inventory Manager to review in-store and online on sales

Additional Tasks

Engage in weekly check ins with team to review online sales performance, social growth and sales goalsCo-create goals and and timelines for online sales targetsThis individual will be expected to open and close the store as needed after a preliminary training period.

Required Qualifications

2+ years of retail, foodservice or customer service experience2+ years experience with ecommerce platforms (Shopify)2+ years experience with professional social media communicationsExperience executing and providing customer support for salesAble to work well with a teamWork well independently, will be responsible checking work for accuracy, productivity and accountabilityPhotography skills/has done product photography. Experience with editing programs (Lightroom)Experience with copywriting/writing newsletters/newsletter programs (Mailchimp)Experience in employee management skillsStrong ability to multitask in a busy environmentHighly detail oriented and extremely organized. You will be responsible for overseeing online salesAbility to work well independently but also comfortable taking directionExtraordinary communication skillsAdditional Information

This is an at-will position paid hourly or salaried based on experience and skill level, starting at $22.00 per hour based on skills and experience. The store is open Tuesday - Saturday. This position is available as a full time (40+ hours/week) or part time (24 hours/week) opportunity. Some Saturdays are mandatory.

Additional benefits: 7 days of paid sick time per calendar year. 7 days of paid vacation per calendar year after 90 days. This time does not rollover and is renewed each calendar year.

Job Types: Full-time, Part-time

Benefits:

401(k)401(k) matchingEmployee discountFlexible schedulePaid time offRetirement planWork Location: In person