Oct. 5, 2022

Fighter's Shop Retail/E-commerce Assistant (Full time)

Confidential San Diego, California

The Retail/E-commerce Assistant is responsible for providing exceptional customer service and retail assistance within the front showroom, on-site, phone and online. You will contribute to the overall purpose of the showroom, which is to help organize/generate revenue and to enhance the visitor’s experience. \\- Product Knowledge: Develop in-depth knowledge of Outslayer and our other products to inform customers. \\- Online Shop: Help with product photography for new listings. **Requirements and skills:** \\- Strong attendance, reliability and punctuality record \\- Strong work ethic and proven track record of being proactive and using initiative within Retail \\- Clear understanding and proven delivery of good customer service \\- Positive and flexible approach, ready and willing to turn your hand to anything to get the job done \\- Physically fit and able to unpack and process deliveries and maneuver stock between storage areas and the shop floor daily \\- Able to deal with customer enquiries on own initiative, responding to queries and complaints in a constructive and prompt manner \\- Able to handle confidential matters with the utmost discretion \\- Able to work independently and creatively, pre- empting and problem-solving issues as needed \\- Possesses excellent communication skills; is friendly, approachable and professional when dealing with visitors and staff in person, over the phone or in writing \\- Strong interpersonal and team working skills, able to communicate successfully with a wide variety of people across all levels \\- Possesses excellent time management and organizational skills, able to multitask and prioritize tasks effectively \\- Displays accuracy and efficiency in all aspects of the role due to the ability to pay attention to detail \\- Experience in successfully using computerized stock management systems for e-commerce platforms \\- Ability to help with product photography and copy for online and promotional purposes to a high standard \\- An interest in Sports/MMA is desirable **Perks:** \\- Stable and long-term job with opportunities for pay raises \\- Mileage reimbursement \\- Free/discounted prices on equipment \\- Bonus opportunities are available!

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