Guest Services - Theatre Usher - The Wallis

Usher (Part-Time) ABOUT US The Wallis Annenberg Center for the Performing Arts is a dynamic cultural hub and community resource where local, national, and international artists share their artistry through robust and distinctive presentations and education programs curated with both creativity and social impact in mind. ABOUT THE JOB Do you have a passion for the performing arts, theatre, music & dance? WHAT YOU'LL DO • Ensure a safe and enjoyable Patron experience by providing the highest standard of customer service. Respond quickly and courteously to all Patrons' needs, questions, comments, or concerns; • Assist in program preparation, including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events; • Assist with the outdoor or indoor lobby set-up and break down; • Greet all Patrons in a warm and welcoming manner; • Work both indoor and outdoor events and/or performances in differing weather conditions; • Get to know subscribers and donors and greet them appropriately; • Provide assistance with any mobility devices; • Monitor physical surroundings in the assigned area before and throughout the event for safety, cleanliness, and functionality; notify House Manager of any concerns; • Read/scan tickets and direct Patrons to the appropriate location; • Seat Patrons in the correct manner as described in training; • Answer event and facility questions, including organizational and historical; • Observe and enforce all Wallis policies, including but not limited to late seating, photography, and food and beverages in the house; • Monitor door and Patron's entry and exit during the performance and assist, as needed; • Be aware of those Patrons who may be causing a disruption, taking pictures, talking or texting, etc. Experience working in a theatre or arts- related field preferred; • Must have strong customer service skills, poise, and tact in dealing with Patrons, staff, and guests and be able to handle large groups of patrons; • Must have the ability to take the initiative to identify and problem solve while using good judgment and be able to move quickly and maintain composure in an emergency; • Attend regular meetings and job training as assigned; • Must commit to being available to work at least two (2) performances per week during the season; • A High School diploma or equivalent is required.