Guest Services - Theatre Usher - The Wallis

Usher (Part-Time) ABOUT US Deeply rooted in our local Beverly Hills community and influenced by cultural change, the Wallis Annenberg Center for the Performing Arts, a public-private partnership with the City of Beverly Hills, strives to be a site for the convergence of relevant, dynamic performing arts, education, and civic life, strengthening our local and global community is our role as a presenter, producer, educator, and community resource. ABOUT THE JOB Do you have a passion for the performing arts, theatre, music & dance? WHAT YOU'LL DO • Ensure a safe and enjoyable Patron experience by providing the highest standard of customer service. Respond quickly and courteously to all Patrons' needs, questions, comments, or concerns; • Assist in program preparation, including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events; • Assist with the outdoor or indoor lobby set-up and break down; • Greet all Patrons in a warm and welcoming manner; • Work both indoor and outdoor events and/or performances in differing weather conditions; • Get to know subscribers and donors and greet them appropriately; • Provide assistance with any mobility devices; • Monitor physical surroundings in the assigned area before and throughout the event for safety, cleanliness, and functionality; notify the House Manager of any concerns; • Read/scan tickets and direct Patrons to the appropriate location; • Seat Patrons in the correct manner as described in training; • Answer event and facility questions, including organizational and historical; • Observe and enforce all Wallis policies, including but not limited to late seating, photography, and food and beverages in the house; • Monitor door and Patron's entry and exit during the performance and assist, as needed; • Be aware of those Patrons who may be causing a disruption, taking pictures, talking or texting, etc. Experience working in a theatre or arts- related field preferred; • Must have strong customer service skills, poise, and tact in dealing with Patrons, staff, and guests and be able to handle large groups of patrons; • Must have the ability to take the initiative to identify and problem solve while using good judgment and be able to move quickly and maintain composure in an emergency; • Attend regular meetings and job training as assigned; • Must commit to being available to work at least two (2) performances per week during the season; • A High School diploma or equivalent is required.