Oct. 23, 2022

GUEST SERVICES - Theatre Usher - The Wallis

Confidential San Diego, California

Usher (Part-Time) ABOUT US Deeply rooted in our local Beverly Hills community and influenced by cultural change, the Wallis Annenberg Center for the Performing Arts, a public-private partnership with the City of Beverly Hills, strives to be a site for the convergence of relevant, dynamic performing arts, education, and civic life, strengthening our local and global community is our role as a presenter, producer, educator, and community resource. ABOUT THE JOB Do you have a passion for the performing arts, theatre, music & dance? The Wallis is pro-actively seeking dedicated, engaging, customer service- oriented professionals for future openings on our team as a Part-time Usher on the Front of House team, reporting to the House Manager, this role a part-time customer service role who pro-actively engaging patrons by answering questions and offering assistance when needed to create an enjoyable and positive experience for all patrons and guests and ensuring their safety while they visit The Wallis. Respond quickly and courteously to all Patrons' needs, questions, comments, or concerns; • Assist in program preparation, including stuffing inserts, distributing programs to aisles, and putting away unused materials at the end of events; • Assist with the outdoor or indoor lobby set-up and break down; • Greet all Patrons in a warm and welcoming manner; • Work both indoor and outdoor events and/or performances in differing weather conditions; • Get to know subscribers and donors and greet them appropriately; • Provide assistance with any mobility devices; • Monitor physical surroundings in the assigned area before and throughout the event for safety, cleanliness, and functionality; notify the House Manager of any concerns; • Read/scan tickets and direct Patrons to the appropriate location; • Seat Patrons in the correct manner as described in training; • Answer event and facility questions, including organizational and historical; • Observe and enforce all Wallis policies, including but not limited to late seating, photography, and food and beverages in the house; • Monitor door and Patron's entry and exit during the performance and assist, as needed; • Be aware of those Patrons who may be causing a disruption, taking pictures, talking or texting, etc. Experience working in a theatre or arts-related field preferred; • Must have strong customer service skills, poise, and tact in dealing with Patrons, staff, and guests and be able to handle large groups of patrons; • Must have the ability to take the initiative to identify and problem solve while using good judgment and be able to move quickly and maintain composure in an emergency; • Attend regular meetings and job training as assigned; • Must commit to being available to work at least two (2) performances per week during the season; • A High School diploma or equivalent is required.

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