Sept. 21, 2022

Hiring: Wellness Studio & Retail Assistant

Confidential Richmond, Virginia (full job listing is here) We have an exciting opportunity for a Studio & Retail Assistant to join our team at Buffalo Firefly Wellness in Richmond, VA About Us Buffalo Firefly Wellness is an LGBTQ, feminist-led team on a mission to support everyone in living a healthy, purposeful life. The Job We are looking for an incredibly organized and motivated Studio & Retail assistant who will work directly with the Owner. \\- Operate our retail area, treatment rooms and classroom spaces, check in clients and students, update signage regularly, daily cleaning & tidying; \\- Retail sales, proactively interact with clients or potential clients; \\- Assist the owner in Instagram Live stream sales, online classes and any other events; \\- Ship online store orders, update inventory and price incoming inventory; \\- Schedule and maintain the day-to-day calendar for the Owner and use discretion to make sure their time is well-utilized; assume central coordination for scheduling requests and proactively direct the cadence for meetings, classes and client sessions; arrange detailed travel plans, itineraries, and agendas; \\- Review schedules daily to ensure that the Owner is aware of any materials they need to prepare for upcoming meetings, sessions and classes, and assist with the preparation of these materials as necessary; \\- Keep the Owner on track with daily, weekly, and monthly agendas and take initiative to shift tasks & appointments as necessary to ensure the most pressing items are addressed in a timely way; \\- Track portions of the Owner's communications, organize and answer emails, and draft correspondence, sometimes of a confidential nature; \\- Aid team communication efforts by authoring or editing team-wide communications; \\- Research, prioritize, and follow-up on incoming issues and concerns addressed to the Owner, including those of a sensitive or confidential nature, and assess the appropriate course of action, referral, or reply; \\- Review documents for grammatical errors, typos, and formatting needs; \\- Update and maintain notes and next-steps for all of the Owner's meetings; \\- Work closely and effectively with the Owner to keep them well-informed of upcoming commitments and responsibilities, and follow-up appropriately; \\- Accompany the Owner to events and coordinate logistics for said events; \\- Uphold the company’s mission and values through accountability, innovation, integrity, quality, and teamwork; \\- Build and maintain relationships crucial to the success of the company and oversee a variety of special projects for the Owner; and Who We’re Looking For \\- Currently residing in Richmond, VA metro area; \\- A minimum of 3 years experience in a client facing role where you have proven ability to anticipate changing needs and take initiative; \\- Full vaccinations and boosters against the COVID-19 virus; \\- Ability to travel locally (regularly) and nationally (minimally) for work; \\- Knowledge of, or training in energy healing arts, crystals, aromatherapy, or a passion and interest for learning; \\- Devotion to the highest standards of integrity; \\- Dependability to perform duties with the utmost confidentiality; \\- Experience in exercising sensibility, discretion, and diplomacy when handling all matters, information, and relationships (including confidential or sensitive information); \\- Strong writing skills and experience; \\- Fluency in Apple devices, G Suite, Microsoft Office and confidence learning new programs; \\- Be able to work efficiently, juggle multiple projects with appropriate prioritization, adhere to established time frames, and adapt to evolving circumstances; \\- Confidence to take initiative and make informed choices proactively; \\- Strong people skills, emotional intelligence, and be able to work well with others; \\- Outstanding relational communication skills (both written and oral); \\- Enthusiasm, creativity, patience, good judgment, and flexibility in their work; \\- Be able to work both freely and in a team environment; \\- Excellent organizational skills, with a high accuracy and attention to detail; \\- Someone who is able to work flexible schedules, including evenings and weekends; \\- Someone who is able to make phone calls on the company’s behalf; \\- Someone who is able to work in front of a computer screen and / or type for the part of a typical working day; \\- A plus if you have good design, product photography and merchandising experience and \\- U.S. citizenship or permanent residence who is able to legally work in the U.S. What We Offer \\- $17/hour starting wage commensurate with experience \\- W2, full-time position (40 hours per week) \\- 20% employee discount on retail items \\- this role offers steady & significant pay increases for anyone able to demonstrate clear ability to improve operational efficiencies that increase revenue How To Apply To apply, please send your cover letter, resume, and list of 3 references (names, position, relationship, and email address) to Mary-Lynne Willams, Owner, through this listing. Please speak to how your experience and qualifications match what we are looking for in this role in your cover letter. \\- Your first screening will be on zoom or in person with either Mary-Lynne or someone on the team.

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