WHO ARE WE? ESSENTIAL JOB FUNCTIONS: • Work Environment: o Employee is generally required to work at our office in Bellevue; currently, this person will be working remotely, unless on site for a specific task/assignment; o This role routinely requires the use of standard office equipment such as computers, phones, photocopiers, filing cabinets and printers; o This position requires one to stoop, kneel, crouch, crawl or run while assisting on productions; and o Must be able to work at a computer or audio equipment for long periods of time. • Other Duties: o Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. REQUIRED QUALIFICATIONS: • 1 year of practical IT helpdesk experience, preferably in a production facility or department, production company or post production facility; • Acute attention to detail, as well as excellent organization and follow- through; • Ability to work on multiple priorities simultaneously; • Able to maintain a calm, professional demeanor in the face of competing demands and pressures; • Must be willing to work in a team environment; be willing to share ideas and be open to others' ideas; be flexible and willing to compromise; • Must have a strong work ethic, high professional standards, and strong moral character; • Working knowledge of audio & video production equipment and systems; • Proven experience with troubleshooting and resolution of a wide array of computing technologies; • Advanced knowledge of Outlook and Outlook Web access; • Advanced knowledge of Microsoft and Apple Software (i.e. Microsoft Edge, Microsoft OS from Windows XP to Windows 10, MS Office 365, Mac OS/IOS Android OS); • Working knowledge of IP networks and configurations, including PCs and Macs, printers, servers and other peripherals; • Ability to use and support Adobe Creative Cloud applications; and • Ability to communicate effectively with co-workers who may have a limited knowledge of computer systems operations and equipment. We are committed to ensuring that everyone has an excellent interview experience!
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