MAITRE D' (Theater & Bar)

ABOUT THÉ TRE XIV Théâtre XIV, the home of Company XIV, is a 175-seat boutique venue in Bushwick, Brooklyn, where service is an extension of performance in a highly choreographed patron experience. Théâtre XIV offers a food and beverage program for patrons including themed cocktails, champagne, absinthe and a selection of treats. Founded by Artistic Director Austin McCormick in 2006, the company produces 360-degree immersive productions at Théâtre XIV. RESPONSIBILITIES Execute Founder / Director’s vision for audience experience Promote values of generosity, service and fantasy Proactively identify solutions before they are “problems” Execute and enforce Department of Health compliance Document and report POS glitches, research and troubleshoot solutions Recruit FOH staff, draft and post job listings, conduct interviews and manage onboarding process Maintain staff responsibilities checklists Staff training and quality control (Assistant Maître D’, bartenders, ushers, bussers porters) Coordinate staff schedules Draft and file staff incident reports Draft and file patron incident reports Calculate nightly tip pool and prepare weekly payroll Work 4 Maître D’ shifts per week, with responsibilities including: Provide exceptional customer service Liaise with Stage Management Print tickets, will call lists & sales reports Arrange audience seating & tables Assemble & set pre-ordered food, beverages & gifts Greet patrons Process walk-up ticket sales Process seat upgrades Proactively deescalate intoxicated guests, resolve seating conflicts & troubleshoot other patron issues Enforce house rules including noise & photography regulations Manage late seating Bartend as needed Open & pour champagne for guests Deliver VIP food items Open & close curtains as needed Buss clean & polish glasses Restock inventory Review staff performance, release staff and close venue Maintain cleanliness of the facility (with support from bussers and porters) Attend bi-weekly management meetings Attend performance rehearsals as needed Attend Box Office and other trainings as needed QUALIFICATIONS Consistent and enjoys checking things off the list Meticulous, observant, present Leads by example Positive, energetic, enthusiastic Candidate must have a genuine love for providing exceptional customer service Bar and/or restaurant management experience preferred Serving and/or bartending experience preferred Stage management experience a plus New York State Health Protection Card required Must be able to lift and carry 40-lb boxes repeatedly Experience with G Suite (Google Drive, Sheets, Calendar, etc.) APPLY To apply, please send a brief cover letter and PDF resume with “MAITRE D” as the subject.