Photo Associate

Position Title: Photo Associate (Part-time,Permanent)

Department: Sales and Marketing - Ticketing

Classification: Part-time, non-exempt

I. Position Summary:

The Photo Associate creates lasting photomemories for Mississippi Aquarium guests while providing excellent customerservice. This position requires high energy, goal-oriented, and sales-drivenindividuals who have experience working with a high volume of customers. Thisis an entry level position that provides digital photography, staging,lighting, and capturing memorable experiences. Selected candidates will beexpected to work alongside the Ticketing Team and other departments at theMississippi Aquarium.

II. Responsibilities

Photo Capture

1. Setup and operate digital photography equipment.

2. Adjust lighting levels and exposures in all types of weather.

3. Stage and pose guests atcapture locations.

4. Ensure photo operationsrun smoothly and effectively.

5. Create campus engagement opportunities for guests.

6. Capture candid employee and ambassador animals.

7. Work with guests of allages and diverse backgrounds.

Sales

1. Deliver effective sales andupsell photo packages

2. Operate and maintain a Photo Point of Sale (POS) system that includesphoto editing, printing, sorting, and packaging.

3. Present and describeretail displays on photo kiosks to customers.

4. Increase knowledge of financial projections, spending per person, sales tracking,and reporting for commissions.

Guest Experience

1. Greet and welcome gueststo the aquarium with a friendly and welcoming demeanor.

2. Answer guest questions regarding a wide variety of aquarium topics andassist in wayfinding around the aquarium.

3. Direct guests to photolocations.

4. Ensure excellentcustomer service that exceeds MSAQ's standards of excellence.

5. Handle guest and staffdisputes with professionalism and empathy.

6. Monitor and controlguest flow into small spaces around the aquarium.

7. Work in a collaborativeteam environment, cross-train and support all other Guest Experience areas.

8. Attend all relevant meetings and training.

9. Assist in daily operations, including opening and closing.

10. Work weekends, evenings,and holidays when necessary.

III. Requirements

1. Minimum of 1-yearcustomer service experience.

2. Minimum high schooldiploma or GED.

3. Must have excellentcustomer service skills.

4. Working knowledge of digitalphotography.

5. Must be able to work inadverse weather conditions, as well as remain in one area for large blocks oftime.

6. Ability to workindependently and part of a team.

7. Strong public speakingskills and a desire to work with the public.

IV. Other PersonalAttributes

Consistently looking forward, focused, andready to listen.

A heart for service, always willing to providesupport to fellow team members.

Ability to communicate needs and issueseffectively.

Highly organized self-starter that is able tomaintain high standards.

Innovative, creative thinker; not afraid to proposesomething new and inspire others to do the same.

Proactive in finding solutions, productive, andefficient.

Team Requirements

1. Safety & Security - All Team Members are required toadhere to all Mississippi Aquarium safety and security standards.

2. Attendance & Appearance - To maximize theguest's experience, all Team Members are required to adhere to MississippiAquarium standard operating procedures regarding attendance and dress codepolicies as it relates to individual job functionality.

3. Sales & Guest Services - Our forward-thinkingbusiness model requires listening and understanding the needs of our guestsboth internal and external. To that end,we must

always be focusedon the guest experience, which is the key driver for return guest visitationand increased sales.

4. Team Partnership - All Team Members are focused onsupporting each other to complete the guest experience. Therefore, supporting,facilitating, and participating in activities that promote team effectivenessis vital to our organization.

Physical Demands &Work Environment

The physical demands andwork environment described here are representative of those that must be met byan employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enableindividuals with disabilities to perform the essential functions. Whileperforming the duties of this job, the employee is occasionally required tostand; walk; sit; use hands to finger, handle, or feel objects, tools, orcontrols; reach with hands and arms; climb stairs; balance; stoop, kneel,crouch or crawl; talk or hear; taste or smell. The employee must occasionallylift and/or move up to 25 pounds. Specific vision abilities required by the jobinclude close vision, distance vision, color and peripheral vision, depthperception, and the ability to adjust focus. While performing the duties ofthis job, the employee is exposed to weather conditions prevalent at thetime. The noise level in the workenvironment is usually moderate.

Employment Type: PART_TIME