The Rentals Associate plays a key role in delivering an exceptional customer experience. As a Rentals Associate, you will guide customers through product options, explain the benefits of our services, and help ensure each customer finds the right solution to meet their creative needs. Provide exceptional customer service to all Midwest Photo customers by effectively planning and organizing interactions to maximize engagement, generate new orders, and establish new rental relationships.Recommend and help customers select photographic equipment and accessories based on their needs, while describing and demonstrating merchandise and explaining proper use, operation, and care.Ensure rentals are returned on time by proactively sending email reminders and making phone calls to customers regarding overdue items.Monitor inventory to confirm returns and issue late charges when rentals are not returned by the agreed-upon date.Maintain knowledge of current product, sales, promotions, and policies regarding payment and exchanges as well as security practices.Answer phones quickly and courteously. High school diploma/GED1-2 years sales experienceDesired: Give an example of a time you successfully helped a customer choose the right product for their needs.
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