Photography Studio Operations Manager

Who is CADY?

CADY is dedicated to inspiring and unleashing human potential. Since our inception in 1999, we have rapidly become the leading photography company in the U.S., growing an average of 40% each year. Through our innovative photography services, classroom solutions, and school branding, we strive to deliver an unparalleled experience in our industry. As the premier school photography company, we connect with students, schools, and our team members to make them feel accepted and empowered. Our mission is to transcend beyond mere portraits and provide exceptional experiences for everyone we encounter.

Who are you?

You are a driven, detail-oriented individual who thrives on making authentic connections with others. You possess a genuine passion for crafting unforgettable experiences and recognize that every person has a unique story to share. You enjoy hard work and celebrating achievements, and you are always looking for opportunities to surpass expectations while being rewarded for your contributions.

Job Summary

The Photography Studio Operations Manager will lead a team of hourly associates dedicated to creating exceptional experiences for CADY's Senior clients during their memorable Senior portrait sessions. A successful Operations Manager will engage with their team and be empowered to enhance client experiences and drive sales across multiple studio locations. Your focus will equally balance client satisfaction, revenue generation, and facility management. Your expertise in customer service and sales will help you cultivate a strong team that delivers a premier experience for our customers from the moment they check in to the moment they make a purchase.

Top 5 Responsibilities

Achieve financial goals by exceeding sales targets, managing budgets, evaluating variances, and optimizing profitability.Recruit, train, mentor, and coach a talented team of sales and customer service professionals, including conducting regular performance reviews.Maintain appropriate staff levels and manage labor hours in alignment with the internal staffing budget.Ensure high customer satisfaction levels, as indicated by reviews and surveys.Uphold impeccable studio conditions and visual merchandising standards that reflect our company's policies and compliance requirements.Additional Responsibilities

Provide regular reports on key performance indicators including sales trends, customer feedback, and financial metrics.Propose innovative strategies to enhance market presence and engage customers more effectively.Address and resolve staff or customer issues promptly, taking preventative measures where necessary.Collaborate with other CADY teams to continually improve customer experiences across all interactions with the company.Perform other related duties as assigned.Job Requirements

Must be at least 18 years of age.Pass a satisfactory background check.Have a valid driver's license and reliable transportation.Availability to work weekends during peak seasons.Strong leadership skills paired with a business-focused mindset.Flexibility and a team-oriented approach, with a willingness to collaborate on ideas.Maintain a professional demeanor at all times with customers and team members.Familiarity with business systems and ability to learn new platforms quickly.Fluent in English, both written and verbal communication.Ability to prioritize tasks effectively.Able to lead, supervise, and manage team members.Basic mathematical skills (e.g., subtraction).Experience

Previous experience managing sales/retail/hospitality operations in a fast-paced environment.Demonstrated critical thinking skills with the ability to adapt to changing retail needs.Proven effective communicator with superb multitasking, prioritization, and delegation abilities while maintaining attention to detail.Experience managing a multi-faceted team of 10 or more individuals.Education

Preferred: College degree.Required: High School diploma or equivalent.Physical Requirements and Environmental Factors

Extended periods spent viewing screens.Able to walk/move inside or outside for over 6 consecutive hours.Experience in a busy retail environment with potential sensory stimuli (e.g., camera flashes, music, and crowded areas).Able to lead, supervise, and manage team members effectively.Able to lift up to 20 lbs.Able to bend and stoop as required.