Real Estate Career Opportunity!

We are looking for a detail-oriented person with a reputation for consistency to join our team here in San Antonio to oversee our property listings. This is a position with long-term career trajectory. Our team is military spouse and Veteran-owned, and we are passionate about educating our clients to empower them to make the best decision when it comes to buying and selling houses, and so we are looking for candidates that have a military background or have experience working with, or alongside military members and their families, or a big heart for serving those who serve. JOB STANDARDS Key Skills ● Ability to effectively communicate both written and orally ● Display excellent customer service skills ● Self-motivated and able to work well independently ● Able to set priorities, plan and organize tasks and complete tasks on time ● Demonstrate problem assessment and problem-solving skills ● Strong organizational and follow-through, ownership, and accountability ● Ability to learn new processes and procedures ● Extreme attention to detail and accuracy ● Desire to exceed customers’ and agents’ expectations ● Maintain a goal- oriented focus ● Demonstrate initiative, reliability, and teamwork skills Key Success Metrics ● Receive referrals on 80% of all listings by asking for the referral every time ● Client care team member satisfaction rating of 80% or higher ● Achieve agent satisfaction rating of 80% or higher ● Minimum 1 weekly phone call per client and log activity in CRM listing file notes ● Receive testimonials on 100% of all listings by the time they go under contract or sooner; sends out testimonial request according to team standards and systems Primary Objectives ● Main point of contact handling customer inquiries and calls ● Respond to all incoming client communications, same day within normal business hours ● Audit all listing files - update Command accordingly ● Foster customer loyalty/referrals through high-quality interactions at each step, Client care and coordination, Keep the lead agent informed regarding problems or issues that have been handled or need support in, Always owning the responsibility of completion ● Management of VA support through effective systems and task planning ● Ensures that at 100% of listing clients are introduced to The Promise/referral program before the listing goes under contract Licensed Activities ● If not licensed, you will need to obtain your real estate license within 90 days • Review all Contracts • Negotiate all Price Improvements • Generate Offer Sheets for the Agent Regular Work Activities ● Create pre-listing paperwork ● Create Listing Presentation and CMAs/pricing ● Consult and coordinate with Sellers on photos, staging, repairs, cleaning, signage, access requirements, and marketing activities ● Send out Listing Agreement & Disclosures for signature via Docu-sign & manage KW compliance ● Order Home Warranty when applicable ● Preferred vendor/client coordination when applicable ● Schedule sign installation, photography and staging ● Build listing in MLS system to include photography selection, remarks writing & input verification ● Manage Showing System & instructions for each listing, as well as all feedback provided ● Handles any changes or updates that need to be made in MLS: price change, status change, etc. ● Monitors marketing sites for proper syndication: examples include - KWLS, Realtor.com ● Order marketing material for the agents: Just listed postcard, brochure, Open House flyer, any specific marketing requests for video, virtual tour, social media, etc ● Schedule all Open Houses ● Update Team spreadsheets & reports regularly so most up-to-date information is provided ● Meeting commitments and goals set on 4-1-1 People Contacts and Interactions ● Clients - daily/weekly ● Agents - daily/weekly as needed ● Vendors - as needed ● Client Care members - daily/weekly ● Operations team member - daily/ weekly Office location: 15510 Vance Jackson, Bldg 1, San Antonio, TX 78230