Sales & Client Experience Specialist

IMPORTANT BEFORE APPLYING:
Previous sales experience is REQUIRED. This is not an entry-level position. We are looking for someone who has experience selling and is confident closing, handling objections, discussing pricing, and asking for the sale. We will train you on our sales process—we are not looking to teach someone the fundamentals of sales.

Please read entire description and how to apply:

Job Title: Full-Time Sales & Client Experience Specialist for Luxury Boudoir Studio

Location: Kalamazoo MI

About Brea Oakes Photography Studio

Brea Oakes Photography Studio is a luxury boudoir photography studio located in downtown Kalamazoo, Michigan. We create an elevated, transformational experience designed to help women feel confident, empowered, beautiful, and seen.

We are growing and looking for a confident, driven, emotionally intelligent Sales + Client Experience Specialist to join our team.

This is not a traditional customer service position.

We are looking for someone who genuinely loves sales, has a sales background, knows how to build meaningful connections with people, and is confident guiding clients toward decisions.

About the Role

This is a part-time hybrid sales position that combines client sales, client experience, and booking support.

Your role will involve helping prospective clients take the next step and book their luxury experience, as well as guiding clients through their image reveal and ordering appointments after their session.

You will play an important role throughout the client journey, from the initial conversation through the final sale.

ResponsibilitiesClient Sales & Experience

Conduct client image reveal and ordering appointments
Guide clients through their images and available collections
Confidently present products, collections, and purchasing options
Build rapport and help clients make confident purchasing decisions
Handle questions and objections professionally and empathetically
Create an elevated, personalized client experience
Work closely with the photography and studio team to ensure a seamless experience
Meet and work toward individual and team sales goals

Booking & Lead Follow-Up

Take booking and consultation calls as needed
Follow up with prospective clients through calls, texts, and other communication channels
Build excitement around the Brea Oakes experience
Answer questions and help prospective clients determine whether the experience is the right fit for them
Confidently ask for the booking and collect deposits
Maintain accurate notes and information within the company CRM
Support the booking team during high-volume periods
Provide coverage for booking responsibilities when needed

Who We're Looking For

We are looking for someone who genuinely enjoys sales and connecting with people.

The ideal candidate is:

Confident asking for the sale
Competitive and goal-oriented
Naturally persuasive without being pushy
Comfortable discussing pricing and money
Excellent at building rapport quickly
Emotionally intelligent and empathetic
Comfortable working with clients in an intimate, luxury environment
Highly consistent with follow-up
Coachable and motivated to improve
Comfortable working independently
Organized and dependable
Proactive and takes ownership
Comfortable working toward measurable goals and KPIs

We are not looking for someone who simply wants a customer service position. We are looking for someone who enjoys the challenge, psychology, and results of sales.

Experience & Qualifications

Previous sales experience is strongly preferred.

Experience in any of the following areas is a plus:

High-ticket sales
Luxury retail
Beauty or aesthetics
Phone sales
Relationship-based sales

Photography experience is not required.

We will train the right person on our systems, products, client experience, and sales process. However, we are looking for someone who already has strong communication skills and a demonstrated ability or natural confidence in sales.

Schedule

This is a full-time (30+) position based in our downtown Kalamazoo studio.

The schedule may include a combination of:

Client ordering appointments
Booking calls
Lead follow-up
Studio support
Evening availability as needed

Saturday availability is required.

The ideal candidate will have flexibility and be comfortable moving between client-facing sales and booking responsibilities depending on the needs of the studio.

Compensation

Starting at $23 per hour, based on experience.

Opportunities for increased compensation and performance-based incentives may be available based on experience, results, and growth within the company.

Why Brea Oakes Photography Studio?

We are a growing luxury brand with a team that genuinely cares about creating an exceptional experience for every client.

We don't just sell photographs.

We create an experience that women remember.

We are looking for someone who believes in creating incredible experiences, building genuine connections, and confidently helping clients see the value in what we offer.

If you are competitive, confident, coachable, motivated by results, and excited about working in a fast-growing luxury business, we would love to hear from you.

How to Apply

Please submit your resume and include a brief overview of your sales experience.

In your application, we would also love to know:

What sales experience do you have?
What do you enjoy most about sales?
What makes you a strong closer?
Why do you think you would be a great fit for this role?
Are you available to work Saturdays?

Apply by emailing your resume and sales experience to:

[email protected]

Job Type: Full-time

Pay: From $23.00 per hour

Benefits:

On-the-job training
Professional development assistance

Shift:

Day shift

Work Location: In person