Studio Manager- Build Culture, Elevate Client Experience, Lead a High-Performing Team

Studio Manager Build Culture, Elevate Client Experience, Lead a High-Performing Team

Overview:

We are a nationally recognized fine art portrait studio known for capturing timeless family legacy. Behind every portrait is a team that makes magic happenand we are seeking a Studio Operations Manager to lead that team with excellence, heart, and clarity.

Reporting directly to the President, the Studio Operations Manager serves as a mission-aligned leader, ensuring that both the client experience and the studio team's performance meet the highest standards of our luxury brand. This is a role for someone who thrives on leading people, running operations, and shaping culture.

What You'll Do:Team Leadership & Culture Supervise, support, and coach a team of photographers, greeters, and art directorsConduct daily team huddles, coach for morale and accountability, and lead structured staff meetingsCreate a positive, respectful culture that boosts energy, communication, and pride in workMaintain high morale across 6 full-time and 4 part-time team membersHR & Scheduling Oversee studio HR functions including hiring, onboarding, training, and performance coachingManage weekly team schedules, ensure adequate coverage, and track attendance and punctualityAddress interpersonal issues or performance challenges with professionalism and clarityOperational Excellence Uphold and enforce brand standards during client daysensuring every touchpoint is five-starLead execution of client flow, product talking points, shot list management, and promotional supportEnsure smooth communication and alignment between creative, sales, and leadership teamsMonitor studio efficiency, assist with goal tracking, and suggest improvements to systems or processWhat You Bring:5+ years of experience in team leadership or operations management, ideally in retail, hospitality, or service-based environmentsA passion for supporting and strengthening a teamespecially in client-facing settingsProficiency with Windows and Mac, Microsoft Excel, and WordStrong decision-making under pressure; calm, clear-headed, and constructiveA professional, articulate presence and strong verbal communicationExperience handling HR tasks (hiring, performance reviews, interpersonal concerns)High emotional intelligence, good judgment, and a reputation for being trustworthyA valid driver's license