Ticketing and Retail Sales Associate (part-time)

**Oakland Museum of California** **Req No** 2021-1374 **Category** Visitor Experience **Type** Regular Part-Time **Closing Date** **Schedule** **Targeted Job Start Date** Overview The Ticketing & Retail Sales Associate is a critical public-facing member of OMCA's staff, who works as part of a collaborative, cross-functional team to welcome guests, sell tickets, memberships, and merchandise, and to provide a high standard of guest experience for a wide- range of on campus activities including gallery admission, garden programs, and private event rentals. Responsibilities **ESSENTIAL DUTIES AND RESPONSIBILITIES** The following reflects OMCA's definition of essential functions for this position, but does not restrict the tasks that may be assigned. * Provide accurate information and answers in a timely manner about exhibitions, programs, facility usage and events to all visitors, document visitor comments and inquiries in appropriate systems * Serve as an advocate for the visitor while simultaneously promoting the welfare of the museum; communicate with a variety of visitors with diverse interests and abilities to ensure a positive museum experience, resolve visitor complaints to the mutual satisfaction of the visitor and the museum * Serve as greeter, event check-in person, ticket- taker, and/or usher at museum-sponsored or private event programs * Participate in visitor data collection efforts that will positively impact the Museum's ability to more effectively target its offerings and increase sales. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. We highly encourage our diverse community to apply for available employment, internship, fellowship and volunteer positions at the Museum, as we aim to ensure our staff reflects the diversity of our visitors and the surrounding community.