Feb. 8, 2019

Zenfolio Customer Care Position

Confidential Maine, Maine

Customer Support Representative (Maine) The ideal candidate should have a strong interest in photography, either as a professional or a serious enthusiast, possess a passion for helping people, have an abundance of online knowledge, have good technical and analytical skills, and want to work in a dynamic and creative small-company environment. Responsibilities: Customer interactions include requests for technical assistance as well as general pre-sales and how-to questions. - Ensure timely responses to all inquiries (for example, we try to respond to all e-mails within 10-120 minutes, and chats and phone calls immediately) - Effectively articulate complex information to a variety of technical ...

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